Get help
Choose what is happening. Then follow the steps in order.
In danger right now? Call 999. Emergencies. Police non-emergency: 101.
Country: United Kingdom
What is happening?
Not sure it is a scam? Take the 1-minute check
What to do, in order
Stop all payments
Send nothing more, even if they threaten you or promise a refund.1
Call your bank now
Use the number on your card. Ask them to stop the payment and secure your account. Speed matters.1
Keep everything
Screenshot profiles and messages. Keep phone numbers, receipts, coupon codes, bank details and crypto wallet addresses. Payment details are what investigators can follow.2
Report it
Use the official services below. Report even if the money is gone.32
Secure your accounts
If you shared passwords or installed an app they asked for, remove the app and change your passwords from another device.1
Beware of “recovery” offers
Anyone who contacts you offering to get your money back for a fee is likely running a second scam.1
Talk to someone
You are not to blame. These are professional criminals.1
Who to contact: United Kingdom
159
Stop, hang up, call 159. It connects you safely to your bank’s fraud team.
Source: Stop Scams UK. Checked September 2026.
Report Fraud
The national police service to report fraud and cyber crime in England, Wales and Northern Ireland. It replaced Action Fraud in December 2025.
Online 24/7.
Source: Report Fraud, City of London Police (UK). Checked September 2026.
Police Scotland
In Scotland, report fraud to Police Scotland.
Source: Report Fraud, City of London Police (UK). Checked September 2026.
Childline
Free, confidential support for anyone under 19.
24/7, free.
Details from the service’s own website
Feeling overwhelmed or unsafe? Talk to someone now:
Samaritans
Someone to talk to, any time.
24/7, free.
Source: Samaritans (UK and Ireland). Checked September 2026.
Shout
Crisis support by text message, for anyone in the UK.
24/7, free. Text SHOUT to 85258.
Source: Shout / Mental Health Innovations (UK). Checked September 2026.
Sources
- Official sourceWhat to do if you’ve been scammed
- Official sourceNewly released 2025 annual IC3 report: what to document when you report
- Official sourceFraud Prevention Month: Canadians lost over $704 million to fraud in 2025